DISPATCH & DELIVERY
|Second Class||3-5 working days||£ 1.5 to £3|
|First Class||1-3 working days||£ 2.5 to £4|
|Second Class (Signed For)||3-5 working days (signature required)||Free orders over £30|
|First Class (Signed For)||1-3 working days (signature required)||Free orders over £50|
Royal Mail Special Delivery Guaranteed by 1pm® will cost from £10 to £15.
Working days are defined as Monday – Friday (excluding bank and public holidays) – therefore any orders placed after 1pm on Friday will not be processed until Monday.
We are currently offering free UK delivery (2nd class signed for) on all orders over £30 and Fist call on orders over £50.
We try to ship orders on the same day but may take up to 2 working days to dispatch your order.
Order cut-off for all delivery services is 2pm (UK time). Orders placed after 2pm will be treated, for the purposes of delivery, as having been placed the next working day. We try our best to accommodate and be as flexible as possible, please email us if you have any specific requirements on support@BritishVapeShop.com.
The majority of deliveries require a signature to confirm receipt. If a signature cannot be obtained, the carrier may ask a neighbour to sign for the delivery. Deliveries that require a signature will not be left if a signature cannot be obtained.
All delivery timescales are approximate and subject to availability. The precise timing of a delivery cannot be specified.
Insurance – PLEASE READ
All our free flat rate and Signed For services are insured up to the value of £46. We recommend choosing the Special Delivery option for all orders over £46 as this covers goods up to £500 and is guaranteed next working day delivery.
We can only refund/replace goods up to the value of £46 if the free flat rate or signed for option is chosen.
If your order has not arrived within 5 working days (UK orders) please contact us quoting your order number in all correspondence.
If you require any clarification regarding ‘Dispatch & Deliveries’ please feel free to contact us on:support@BritishVapeShop.com.