Terms and Conditions

TERMS AND CONDITIONS

Please read the following carefully. Your use of the British Vape Shop web site and purchase of products (or services) from us means that you agree to these terms and conditions.

Shopping with British Vape Shop

Online via this website

When you place an Order for a Product you are offering to buy it for the price stated, subject to these Terms.

When you place your Order online we will send you an email to confirm that we have received it. This email confirmation will be produced automatically so that you have confirmation of your Order details.

The fact that you receive an automatic confirmation does not necessarily mean that we will be able to meet your Order. Once we have sent the confirmation email we will then check availability and contact you with a further email. If the Product is available and the details of the Order are correct, this email will be deemed an acceptance and will specify delivery details and confirm the price of the Products purchased. If the Product is not available we will also let you know by email.

British Vape Shop may cancel any sale and not supply products if it is reasonable to do so and may change or discontinue the availability of products at any time at its sole discretion. If an order is cancelled, any payment made for the products will be refunded in full. This does not affect your statutory rights.

All new Orders are deemed separate and each is treated individually.

AGE OF CONSENT

You may only purchase Products from our site if you are at least 18 years old. You will be asked to declare that you are of the appropriate legal age to purchase the Products when placing an order and we may carry out independent verification to check your age and if we discover that you are not legally entitled to order the Products, we shall be entitled to cancel the order immediately, without notice.  If you falsely declare your age to us you shall be held responsible for all costs, expenses, losses, damage fines and other penalties that we may suffer or incur as a consequence of your false statement.  By ordering Products from this website, you hereby consent to us undertaking a search with Experian (or any other 3rd party age verification service) for the purposes of verifying your identity.  To do so a 3rd party age verification service may check the details you supply against any particulars on any database (public or otherwise to which they have access).  They may also use your details in the future to assist other companies for verification purposes.  A record of the search will be retained. You must be 18 years old or older.

PRICE

The price for each product is shown on British Vape Shop

We always try to make sure that the prices on British Vape Shop are accurate but errors may occur. If we discover an error in pricing of the products in your order we will inform you as soon as possible using the contact details you supply us with. We will then give you the option of reconfirming your order at the correct price or cancelling it. (If we are unable to reach you we will treat the order as cancelled). If an order is cancelled, any payment made for the products will be refunded in full.

You will be notified of the delivery costs automatically before you submit your credit card details, based on the delivery address you specify.

PAYMENT

You must pay for your Order before it is delivered. You can do so by credit card or debit card. We process our payment via 3rd party such as Paypal, Stripe and Braintree.

Debit/Credit Card

Orders are processed online, using a credit card (VISA, MasterCard, American Express) or debit card (Visa and Mastercard debit cards only). We aim to debit money from your account within one working day after receiving your order.

To ensure that shopping online is secure, your credit/debit card details will be encrypted to minimise the possibility of someone being able to read them as they are sent over the Internet.

Your credit card company may also do security checks to confirm it is you making the order.

AVAILABILITY

We try to keep British Vape Shop as up to date as possible but cannot guarantee that any particular product will always be available. If we can’t supply a product you will not be charged for it and we will refund or re-credit your account with the amount debited by us.

All offers are available while stocks last. If we are unable to supply a product you have ordered, we will notify you as soon as we can after receiving your order. If this happens, you may cancel your order and we will refund you the money you have paid for it.

DELIVERY

British Vape Shop delivers to UK only.

You will be notified of the delivery costs automatically before you submit your credit card details.

British Vape Shop aims to deliver products within the delivery method chosen in most circumstances, however, each product has a link on the product page stating the estimated delivery time for that product and you should refer to these for more details about delivery times.

Orders are despatched by Royal Mail. If sending by courier, the couriers require a signature so please specify an address where someone will be able to sign for your products.

We will make every effort to deliver within the time stated on British Vape Shop but we will not be liable for any loss caused to you by late delivery.

If the products are not delivered within the estimated delivery time which we quote, please contact us by telephone or email and we will try and ensure that you receive your order as quickly as possible, or if you wish you may cancel your order and we will refund the money you have paid.

Please order from British Vape Shop with enough lead-time to prevent any loss or disappointment resulting from the delivery time as we cannot be responsible for this.

This does not affect your statutory rights as a consumer.

British Vape Shop does not give you any right or interest in any copyright or intellectual property rights in any product nor the right to copy them.

The copyright in British Vape Shop and the content of all the software, web site and pages relating to the British Vape Shop web site is owned by, or licensed to Burlington Bertie Limited, unless otherwise specified and may not be used, copied or altered without our expressed consent.

Copyright extends to the design, look and feel of British Vape Shop, all photographs on it and its marketing materials.

You may use British Vape Shop for private and personal non-commercial use only – i.e. to view, copy and print portions of British Vape Shop for the sole purpose of placing orders. The materials on British Vape Shop may not be used for any other purpose.

MARKETING COMMUNICATIONS

If you have ordered products from the British Vape Shop website before it is possible that we have this information already and it is being used to contact you about offers, events, items or related activities that you may find useful.

If you are an existing customer we will continue to keep you informed unless you tell us not to.

If you are a new customer we will give you the choice (for example once you have placed an order) whether or not you want us to contact you about future offers, events and new products or related activities that you may find useful. We will not bombard you with emails, but we’d like to keep you informed of the developments on British Vape Shop.

We do not sell, trade or rent your personal information to other companies.

British Vape Shop will not send you any marketing emails or pass your information on to third parties unless you give us your consent, or unless we have it already.

COOKIES

In Order to improve our service and British Vape Shop we may use a device known as a ‘cookie’. Cookies are a means by which information relating to your Internet activity (such as whether you have visited British Vape Shop before) is recorded on your hard drive and used by us to improve British Vape Shop and the products and services available to you.

If you do not wish for us to use cookies when you use British Vape Shop please adjust your Internet browser settings to not accept cookies. Your computer’s help file should tell you how to do this.

YOUR PRIVACY

“If you have any questions or comments about privacy or the British Vape Shop privacy policy, or if you already have submitted information that you do not wish us to have or if you think that British Vape Shop has cookies or data about you that you don’t want us to use or that is incorrect please contact us at info@BritishVape Shop.co.uk and the information will be corrected as soon as possible or removed from our database as you request.

REFUNDS

We believe that you will be delighted with your product but there may be occasions where you feel it necessary to return an item. We aim to keep the process as simple as possible. These terms do not affect your statutory rights.

If you would like to return your items you may do so within 7 days of receiving them. Items returned must be in a new and unused condition. Blister packs must not be opened. We will refund the cost of the items; however shipping charges are non-refundable.

We will try to attend to all returns as soon as practically possible.

Please note that refunds are subject to a £1.00 processing charge. This is to cover the charge issued to us by the bank for every refund transaction.

UNWANTED PRODUCTS

Our policy is to ensure that you are satisfied every time you place an order with British Vape Shop. If you are unhappy with an item when you receive it or if you simply change your mind please return it, with the despatch note, unused, having taken reasonable care of it and complete with packaging and all components, for a full refund within 30 working days.

We will make the refund directly to the credit/charge card used to place the original order within 30 days or earlier once we have inspected the returned item and are satisfied that it has been returned to us in the condition it was in when delivered to you. You will only have to pay for the return postage of the Products.

FAULTY PRODUCTS

We try to select and package the products as well as possible to ensure they arrive in good condition. However, if a product arrives damaged or with defects, or is not what you ordered, we will replace it free of charge or provide a full refund as appropriate, if you return the product to us at the postal address below within 30 days of receipt.

In these circumstances we will also pay you the cost of the return postage. Please obtain a proof of posting certificate from your Post Office to enable us to process the refund for your return postage costs.

You will only have to pay for the return postage of the Products.

For help with items later than 30 days after your initial purchase please email us for more information.

This does not affect your Statutory Rights.

RETURNING UNWANTED AND FAULTY PRODUCTS

Please contact us by email support@BritishVapeShop.com to inform us of your wish to return products.

We may allocate you with a returns code which should be included with the package to improve processing of your return.

We may also advise you how to send the item back to us. Occasionally items may have to be picked up by a courier service. Otherwise, please use a secure delivery method which requires a signature upon receipt and return to: British Vape Shop Customer Returns, 92 Memorial Avenue, London, E15 3DB.

You will be responsible for the returned products until they reach us.

British Vape Shop RESPONSIBILITES       

British Vape Shop has tried to make the descriptions (including all pictures) of the products as accurate as possible but you should check the dimensions stated on British Vape Shop or contact us for exact sizes.

British Vape Shop shall insure ordered products at their retail value whilst being delivered to you. Please check the delivered products as soon as possible on receipt as we will not cover any subsequent loss or destruction.

British Vape Shop will provide its services with reasonable skill and care but does not give any guarantees, warranties or representations in respect of any other person’s services.

Because of the nature of the Internet British Vape Shop provides and maintains British Vape Shop on an “as is”, “as available” basis and makes no promise that use of British Vape Shop will be uninterrupted or entirely error free. We are not responsible to you if we are unable to provide our Internet services for any reason beyond our control.

Our website may contain links to other websites which are not under the control of and are not maintained by us. These links are provided for your convenience only and we are not responsible for the content of those sites.

You will be responsible for any breach of these terms by you and if you use British Vape Shop in breach of these terms you will be liable to and will reimburse British Vape Shop for any loss or damage caused as a result.

These terms above shall not limit any rights you might have as a consumer that may not be excluded under applicable law nor shall they exclude or limit British Vape Shop’s liability for death or personal injury resulting from its negligence nor any fraudulent representation.

British Vape Shop will not be liable in any amount for failure to perform any obligation under this agreement if such failure is caused by the occurrence of any unforeseen event beyond its reasonable control including without limitation Internet outages, communications outages, fire, flood, war or act of nature.

Please read the instructions, manuals and other user documentation that comes with your products carefully. British Vape Shop is not involved in the manufacture of products and will not advise on their use or operation or the manufacturer’s guidelines. You are urged to use all products safely and in accordance with the manufacturer’s guidelines.

These terms do not affect your statutory rights as a consumer, which are available to you.

Subject as aforementioned, to the maximum extent permitted by law, British Vape Shop excludes liability for any loss or damage of any kind howsoever arising, including without limitation any direct, indirect or consequential loss whether or not such arises out of any problem you notify to British Vape Shop and British Vape Shop shall have no liability to pay any money by way of compensation, including without limitation all liability in relation to:

any incorrect or inaccurate information on British Vape Shop

any interruptions to or delays in updating British Vape Shop

the infringement by any person of any Intellectual Property Rights of any third party caused by their use of British Vape Shop or any product purchased through British Vape Shop

any loss or damage resulting from your use or the inability to use the British Vape Shop web site or resulting from unauthorised access to, or alteration of your transmissions or data in circumstances which are beyond our control

any loss of profit, wasted expenditure, corruption or destruction of data or any other loss which does not directly result from something we have done wrong

any amount or kind of loss or damage due to viruses or other malicious software that may infect a user’s computer equipment, software, data or other property caused by persons accessing, using or downloading British Vape Shop, or from transmissions via emails or attachments received from British Vape Shop or its licensees and affiliates

the availability, quality, content or nature of the other sites on the Internet that are owned and operated by third parties (“External Sites”) to which British Vape Shop link and web sites located on or through any External Site nor for any transactions involving External Sites (including as to ‘cookies’, personal data, confidential information, or purchases of domain names or other services).

You should contact the site administrator or webmaster for those External Sites if you have any concerns regarding such links, web site or transactions;

all representations, warranties, conditions and other terms which but for this notice would have effect.

British Vape Shop may refuse you access to the web site at any time if we consider it necessary.

British Vape Shop may also terminate this agreement and immediately remove, cancel or suspend access to and use of British Vape Shop upon breach of any part of these Terms whatsoever.

Termination shall be without prejudice to British Vape Shop’s other rights.

British Vape Shop acts as principal on its own account and not as an agent for you or any other person.

If British Vape Shop does not enforce any provision of this agreement such will not be considered a continuing waiver.

In the event that any part of these terms is held to be unenforceable, such part will at British Vape Shop’s option be construed as far as possible to reflect the parties’ intentions and the remainder of the provisions will remain in full force and effect.

These terms constitute the full agreement between you and British Vape Shop and may only be amended in writing. They apply to the exclusion of all other terms or conditions of contract proposed.

Under the UK Criminal Justice Act 1988 it is an offence to sell knives and certain bladed or pointed articles to persons under 16 years of age.

Use of British Vape Shop and these terms are subject to the laws of United Kingdom and the jurisdiction of the United Kingdom Courts.

REACHING US

If you would like help when ordering, information about a product, a request for product or if you would just like to provide us with feedback on our service, please email us at support@BritishVapeShop.com

PRIVACY STATEMENT

British Vape Shop is committed to Ensuring Privacy and Protection of Our Customers Access.

You may browse our website without any data being collected from you, however in order to enjoy a tailored browsing and shopping experience, we offer you the ability to register an account with us.

Ordering from British Vape Shop

You do not have to have an account in order to purchase goods from British Vape Shop. When you add items to your cart, a file is created on our server which stores details of your purchases. This file is linked uniquely to your browsing session and cannot be viewed by anyone else. When you complete your order, we ask for personal information about you, such as your full name, address, e-mail address, phone number and credit card details. This data will only be shared with our payment service provider and courier services, and only for the purposes of processing and shipping your order. We do not store your payment details.

We collect anonymous, non-personal data, such as how many times a product is purchased or viewed, in order to continually modify our website to suit the browsing trends of our users.

Your account

When you register for an account with British Vape Shop, we require that you give us a valid e-mail address. This is so that our system can verify your registration and issue you with a personal password to allow you access to your member area.

You can use your member account to store your personal data, for the purposes of making orders with British Vape Shop. You can also use your account to sign up for email updates.

The ‘remember me’ feature is an automatic login process which creates a cookie on the hard drive of your computer containing a unique login ID, thereby avoiding the need to enter your login details upon subsequent visits to British Vape Shop. Do not select this option if you share this computer with others since personal or member only information will be accessible by other users.

Your data

We do not automatically collect personal data about you.

We do not collect information about you from other sources, such as public records or bodies, or private organisations.

We do not share any personal data with any 3rd part organisation or institution, except for the purposes of processing your order as detailed above, or if required to do so by law.

External websites

This privacy policy covers the usage of British Vape Shop only. Where we have linked to external sites, a different privacy policy may apply.

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